At VerdantSculpt, we take pride in delivering creative, functional, and high-quality landscape design solutions tailored to our clients' needs. Your satisfaction is important to us, and we aim to be fair and transparent. Please review our refund policy below:
Once the design process has started and drafts have been delivered, no refunds will be issued, as landscape design is a custom and time-intensive service. However, we offer up to 2 revisions (as stated in your package) to ensure your satisfaction.
For clients moving forward with full landscaping installation based on our designs, a deposit is required to book your project date. Deposits are non-refundable, but may be transferred to a future date if rescheduling is requested at least 7 days before the planned start.
If you are unhappy with the final design, please notify us within 5 days of receiving it. We will make reasonable efforts to adjust the design based on your original requirements. Refunds will not be issued for subjective preferences that fall outside of the original project scope.
In the event of extreme weather, illness, or other emergencies that prevent us from completing the service, we will offer rescheduling or a pro-rated refund, depending on the situation.
We are committed to creating beautiful outdoor spaces and a smooth experience from start to finish. If you have any questions or concerns about this policy, please feel free to contact our team.
Thank you for choosing VerdantSculpt!